SHIPPING & RETURNS

Shipping Policy for IFS

Please contact us directly to arrange shipping of imported frozen semen and any associated costs such as tank hire, nitrogen, etc.  All shipping costs and related costs are the responsibility of the purchaser.

We can not be held responsible for shipping delays by external shipping contractors.

Whilst we take the utmost care when shipping, any damage, time delays and associated costs relating to shipped goods is the responsibility of the purchaser and Paperbark Lodge can not be held responsible once the goods have left our care.

Return & Exchange Policy

Paperbark Lodge has a strict no return and no refund policy on all our IFS once it has been prepared for shipping / been shipped.

Should you change your mind and wish to exchange your order, we will happily consider an exchange on semen, providing the semen you ordered has not been dispatched and the semen you would like is available.  The purchaser will be responsible for any additional costs, including handling fees, or any semen stock price differences, should this be relevant.  We can not guarantee an advertised stocked item is always available for exchange.